WEST PALM BEACH, FL—NOVEMBER 5, 2022 --After over a year of planning and development, FoundCare is now live on Epic, the leading healthcare software company in the US with the most widely used and comprehensive health records system. The November 5 launch of the new system was made possible through the partnership of FoundCare and Health Choice Network (HCN), a leader in the integration of health information technology among health centers and safety net providers.
The opportunity to be part of the Epic system was made possible for safety-net organizations, health centers, and other FQHCs due to HCN’s partnership with Epic to expand its health information technology services portfolio. This $400M investment on behalf of health centers is the largest of its kind in the health center movement. HCN is the first health center-controlled network with a unique safety-net strategy to provide health centers with a fully integrated EHR software through Epic.
Now live on Epic, patient records at FoundCare will be seamlessly integrated across facilities and care providers, allowing providers to achieve better outcomes and access for their patients. Providers will benefit from a seamless and integrated application with convenient access to a system designed to simplify and improve the overall patient experience. In addition, Epic gives providers access to extensive data and metrics, such as analytics, document management tools, and real-time updates to make more informed decisions for their patients.
How will this impact patient experience? Patients will now have personal and family health information at their fingertips with the MyChart app, Epic’s online patient portal. MyChart allows patients to review medications, test results, upcoming appointments, medical bills, price estimates all in one place. In addition, they can message their doctors, attend e-visits, complete questionnaires, schedule appointments and be more involved in managing their health.
“Throughout the training process and implementation, FoundCare staff illustrated their ability to train, adapt, and persevere. The dedication and focus from my team reiterated their continued commitment to providing the best patient experience no matter how challenging it can be,” said FoundCare’s Chief Executive Officer Christopher Irizarry. “We are undergoing this transition to improve the workplace for our staff, but most importantly, to improve the experience of accessing healthcare and social services for our patients. Epic is the best system in the business, and the best FQHC deserves to work with the best tools.”
“This is not a technical project, it’s a clinical project,” said Dr. Timothy Long, MD, Chief Clinical Officer at Health Choice Network. “Epic is providing the digital health tools our health centers need to support their patients and providers. This integrated application will improve the overall patient experience, creating the conditions where joy, purpose and meaning are possible for physicians and care teams.”
The Epic launch has been largely successful because of the support, collaboration and project management from HCN leading up to the go-live. The HCN Project Management team worked diligently with both Epic and FoundCare to ensure the transition to Epic was as seamless as possible. To support this implementation, HCN provided project management, Application and Interface Analysts, and robust development support and resources. In addition, extensive training for the health center providers, leadership and staff was crucial for the success of implementation.
Through this seamless and integrated application, FoundCare will enhance the quality of care within the communities they serve, increase productivity, mobility, and digital health solutions for both their patients and healthcare professionals while enhancing collaboration, innovation and communication to achieve better health outcomes. Moving forward, the team will focus on getting accustomed to the Epic environment and continue with training to ensure they are using Epic to its fullest capabilities.
About FoundCare
To help further its mission to provide quality healthcare and social services for all individuals and families, FoundCare offers pediatric, adult, and geriatric primary care, chronic disease management, behavioral health services, dentistry, laboratory services, women’s health (including screening mammography), X-rays, and an on-site pharmacy. FoundCare’s services are accessible throughout their locations in Palm Beach County, with their Palm Springs health center conveniently offering all services in one location.
FoundCare accepts most insurance plans, Medicaid, Medicare and self-pay on a sliding fee scale based on household size and income. For more information about FoundCare’s services, please call 561-HEALTHY (561-432-5849) or visit http://foundcare.org.
About Health Choice Network
Health Choice Network, Inc. (HCN) is a successful nation-wide collaboration among health centers, health center-controlled networks and partners. By providing key business services in financial, managed care and billing support, strategic initiatives and the latest in health information technology, participants can improve patient outcomes through increased efficiencies and more accessible care in underserved communities. Operating in over sixteen states serving approximately 2.6 million patients, HCN is recognized as a leader in the integration of health information technology among health centers and safety net providers.
