Compliance

Patient Rights & Responsibilities

DOWNLOAD PATIENT RIGHTS & RESPONSIBILITIES

EN ESPAÑOL      AN KREYÒL

This is a summary of your rights and responsibilities under Florida Statute § 381.026. You may request a copy of the full text of this law at any time.

All patients of FoundCare have the right to: 

• Be treated with courtesy and respect, with an appreciation of his or her dignity, and with the protection of privacy.
• Receive a prompt and reasonable response to questions and requests.
• Know who is providing medical services and who is responsible for his or her care.
• Know what patient support services are available, including if an interpreter is available if the patient does not speak English.
• Bring any person of his or her choosing to the patient-accessible areas, unless doing so would risk the safety or health of the patient, other patients, or staff or reasonable accommodations cannot be made by the facility
• Know what rules and regulations apply to his or her conduct.
• Be given by the health care providers information such as diagnosis, planned course of treatment, alternatives, risks, and prognosis.
• Refuse any treatment, except as otherwise provided by law.
• Be given full information and necessary counseling on the availability of known financial resources for care.
• Know whether the health care provider or facility accepts the Medicare assignment rate if the patient is covered by Medicare.
• Receive prior to treatment, a reasonable estimate of charges for medical care.
• Receive a copy of an understandable itemized bill and, if requested, have the charges explained.
• Receive medical treatment or accommodations, regardless of race, national origin, religion, handicap, or source of payment.
• Receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
• Know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such research.
• Express grievances regarding any violation of his or her rights.

FoundCare's patients are responsible for:

• Giving the health care provider accurate information about present complaints, past illnesses, hospitalizations, medications, and any other information about his or her health.
• Reporting unexpected changes in his or her condition to the health care provider.
• Reporting to the health care provider whether he or she understands a planned course of action and what is expected of him or her.
• Following the treatment plan recommended by the health care provider.
• Keeping appointments and, when unable to do so, notifying the health care provider or facility.
• Responsible for his or her actions if treatment is refused or if the patient does not follow the health care provider’s instructions.
• Making sure financial responsibilities are carried out.
• Following health care facility conduct rules and regulations.

low probability that your medical information has been compromised.

EXERCISING YOUR RIGHTS

Contacting FoundCare: If you have any questions, or to get a paper copy of this notice, please contact us at:

FoundCare, Inc.

Attention: Compliance Officer

2330 S. Congress Avenue West Palm Beach, FL 33406

Telephone: 561-432-7903

Email: compliance@foundcare.org

Filing a Complaint: If you feel we have violated your rights, you may file a complaint by contacting the address above or with:

Secretary

Department of Health and Human Services

200 Independence Avenue, S.W. Washington, D.C. 20201

Telephone: 1-800-368-1019

You will NOT be retaliated against for filing a complaint.

FUTURE CHANGES TO THIS NOTICE

We reserve the right to change the terms of this notice. The changes will apply to all information we maintain. If we make any material changes, we will post the revised notice on our website and we will mail a copy to you upon request.