Computer Specialist

PRIMARY PURPOSE:

The Computer Support Specialist is a staff position within the IT support group accountable for ensuring continuity of computer/telecommunication system services for computer users by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.

ESSENTIAL JOB FUNCTIONS:

Provides telephone, in-person and online support to end-users.
Support and educate staff in systems accessibility and proper computer operation.
As a super user, provide initial training in facilities and applications to end users
Assure continuity of the computer system for all system users.
Identifies and procures the hardware and software needed to satisfy user requirements / applicability to organizational environment.
Loads appropriate software packages such as operating systems, networking components, office applications and recommend changes in software and hardware to improve computer capabilities.
Assist in implementing practices that will more effectively utilize MIS resources plus assists in the customization and adaptation of existing programs to meet users’ requirements.
Installs hardware and peripheral components such as monitors, keyboards, printers, disk drives on users’ premises and telecommunication equipment.
Provides updates, status and completion information to CIO and/or users, via voice mail, e-mail or in-person communication.
Refers major hardware problems to service personnel for correction.
Be "on-call" for all periods as assigned by CIO.
Consistently renders “WOW!” customer service.
Attend agency staff and other meetings in the community as assigned.
Maintain client and family confidentiality.
Complies with all agency policies and procedures.
Assist with agency fundraising activities as requested, including promoting events, selling tickets, soliciting donations, and other tasks to support events.
Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of computer/telecommunication systems.
Ability to orally communicate effectively with others, with or without the use of an interpreter.
Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services.
Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
Clear understanding that the FoundCare program and related agencies provides information on educating individuals about safer sex practices which could include but not be limited to: exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities, as part of the agency’s mission in the prevention and transmission of HIV disease.

PHYSICAL REQUIREMENTS:

Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties.
Ability to lift and carry objects weighing 25 pounds or less over periods of 100 yards.
Transport him/herself to other agency departments, conference rooms, and on occasion, to off-site agency locations to accomplish job responsibilities, attend meetings, workshops, seminars, etc.
Accomplish job duties using various types of equipment/supplies e.g. pens, pencils, calculators, computer keyboard, telephone, etc.

MINIMUM QUALIFICATIONS:

Associate’s degree in Computer Science, Information Technology, MIS, or equivalent experience.
Two or more years of experience as a computer specialist.
Possess excellent technical capacity, organizational skills, customer focus, initiative, problem-solving/analysis, thoroughness and time management.
Effective oral and written communication skills commensurate with the responsibilities of the position are required.
Ability to present a professional image of the organization to members of the community.
Valid driver’s license required.

FoundCare offers an excellent compensation package including: